Tokens will be automatically deducted from user's accounts once a service is purchased in the Thrive Marketplace. 


If a purchased service has not yet been delivered, it can be cancelled or refunded. For example, if a coaching session (or access to a 3rd party platform) has been given, a refund for that service will no longer be available. 


If you would like to cancel a purchase or request a refund please contact our support team - support@thrivemycareer.com. In your message please include the service you would like cancelled or refunded.