A brief video of how to request a password change is available here.
To reset your password:
1. Go to the Thrive Portal home page
2. Click the "Log In" tab
3. Select `Reset Your Password`
4. Enter your email and click "Reset Password" again
5. An email will be sent to you which should include a link to the portal where you can reset your password.
Reset your password by visiting the portal here.