We continuously update our platform to ensure everything stays up-to-date and functioning optimally!
You may be logged in to an old version of our platform, in which case the portal will prompt you to hard-refresh your page before attempting to login again. Changes made to the platform aren't always fully visible until you perform this hard refresh!
Please see the instructions below on how to perform a hard refresh on your computer.
Hard Refresh for Windows:
Please hold down the CTRL and F5 buttons at the same time.
Hard Refresh for Mac:
Please hold down the Command, Shift, and R keys at the same time.
Once you have performed the hard-refresh, you can login to your account normally once again.
If you require further assistance, please reach out to us at firstname.lastname@example.org.