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Knowledge base
Thrive FAQ
Dashboard
1
I made some changes but nothing on dashboard got updated
Account
6
How do I edit my account?
How do I unsubscribe from emails?
How do I change my email address?
I already have an account, why can't I login?
Terms of Service and Privacy Policy
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User Guide
3
User Guide
Feature Walkthrough Videos
Accessing the WebEx Webinars/Workshops
Resume Builder
12
How do I create a resume?
Can I import my resume rather than starting from scratch?
Can I rename a resume?
How do I change the template of my resume?
What are Resume Visibility Settings?
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Job Tracker
2
Job Tracker Walkthrough
Can I add opportunities to the Job Tracker without the Chrome Extension?
Career Path Explorer
12
How do I use the Career Path Explorer?
What is a SkillsID?
How do I get a SkillsID?
How do I upload my resume to create a SkillsID?
How do I add or edit my SkillsID?
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Chrome Extension
5
Downloading and Using the Extension
How do I install the extension?
Can I add opportunities to the Job Tracker without the Chrome Extension?
SmartTracker - Instant Resume Comparison
How do I save a job with the Chrome Extension?
Learning Center
1
Will you remember my Learning Center progress?
Login
4
I've forgotten my password. How do I change it?
The invite button from email only worked the first time, what do I do now?
I am having difficulty logging in.
How do I hard-refresh my page so I'm on the latest version of the platform?
Register
2
How do I Sign Up?
I don’t know what office to select when registering.
My Services
Welcome Package
4
What is the Welcome Package?
Is the Onboarding Meeting the same as the Thrive Group Training Session?
Where can I locate my Welcome Package in My Services?
Does the Welcome Package and Onboarding Meeting cost any tokens?
Cancellation Policy
1
What is the refund/cancellation policy for purchased sessions?
Other Policies
Token Policies
2
Refund Policy
Token Use Policy